Branch Design

Investors Bank’s Branch Introduces Speed Banking

Brings New Way Of Personal And Business Banking To Queens

Keith Griffin

September 9, 2020

Investors Bank Forest Hills branch | Photo by Ken Brown for Investors Bank

Investors Bank says it is bringing Queens a new way of doing personal and business banking called speed banking. The open floor plan environment gives clients the ability to rapidly access an ATM, service their account, or meet with a universal banker for help.

Assisting clients from convenient banking pods, the universal bankers use computer tablets to deliver a wide range of services.

In announcing the opening, Investors Bank Chairman and CEO Kevin Cummings said, “Our Forest Hills branch represents the first in a series of branches that will change the way we serve our clients. The branch’s technology and systems seamlessly merge our more traditional banking services with our full suite of online banking tools and mobile apps, which will help us meet the needs of the Forest Hills community.”

Cummings went on to say, “We believe in the community of Forest Hills, and moving forward with opening a new branch during this unprecedented time makes that clear. Like all Investors branches, we are following CDC guidelines for masks and face coverings, enhanced cleaning as well as physical distancing, and you can make an appointment on our web site.”

Forest Hills Branch Manager Maria Gambino was born and raised in Queens, graduated from St. John’s University, and lives nearby. While managing a neighborhood bank branch for the last six years for an international bank, Ms. Gambino built relationships with many small businesses. She was also an active member of the local chamber of commerce. Starting her banking career right out of college, she has held nearly every position in branch banking – experience that is critical to coaching her team on client service, sales, relationship building, and how best to serve the community.

Each time a new client opens an account at Investors’ Forest Hills branch, the bank will donate $25 to one of two local not-for-profits. New account holders may have a donation made in their name to either Catholic Charities of Brooklyn and Queens or the Child Center of New York, which is based in Forest Hills.

The Forest Hills branch is Investors’ most recent location in Queens and the bank’s 48th branch in New York City and Long Island.

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