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Beyond Table Stakes: When Banks Outsource Core Processing
Wednesday, October 20, 2010 (1353 reads)


There are two schools of thought on why banks are trending toward outsourcing their core processing to an application service provider:
Adoption from a solely cost-benefit perspective.
Looking at outsourcing as an enabler to grow business and enhance customer support.



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Avoiding Common Deposit Compliance Violations
Wednesday, October 20, 2010 (3125 reads)


The competition for deposits has been heating up for several years. With the rush to liquidity after the financial crash, banks more than ever have been doing whatever it takes to attract new deposits and keep those they have. But with aggression comes risk; compliance risk, in particular. Examiners have stepped up the intensity of deposit exams in response, so it’s in your best interest to make sure your compliance programs are up to speed.



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Regulatory Reform: Focus Turns to Rule-Making
Wednesday, October 20, 2010 (988 reads)


The Dodd-Frank financial reform legislation is a victory for New York as well as for the nation. As the country’s financial center, New York has experienced the market turmoil firsthand. Our residents have suffered through lost homes, lost savings, lost jobs and lost opportunities. But our financial services sector, the majority of which was engaged in reputable business practices, also suffered financially and in terms of reputation.



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Modifying the Modifications
Wednesday, October 20, 2010 (1080 reads)


The New York State Banking Department is leading an effort to improve the rate at which defaulting home loans are successfully modified. The department, led by Banking Superintendent Richard Neiman, pushed for a set of recently approved laws which require mortgage servicing companies to be considerably more responsive – and forgiving – when working with borrowers with troubled loans.



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CARD Act Shuffle
Wednesday, October 20, 2010 (1081 reads)


U.S. Senator Charles Schumer (D-NY) has denounced federal credit card reform since its passage last summer as being full of loopholes. But in September, he really went on the offensive after an August 28 report in The Wall Street Journal claimed that card issuers have been aggressively marketing business cards to non-business consumers. Business cards are not covered by the Credit Card Accountability Responsibility and Disclosure Act of 2009, more commonly known as the CARD Act, and the senator referenced the WSJ article in his September 1 statement, in which he said some issuers may be trying to skirt the CARD Act by expanding the market for business cards. He cited a 256 percent increase in issuer solicitations for business credit cards between first quarter 2009 and first quarter 2010, a figure that came from research firm Synovate.



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Privacy and Crime Tripping Up Facebook
Wednesday, October 20, 2010 (1057 reads)


Evidence is mounting that Facebook – the most widely-used web experience in America – could be tripped up by privacy issues and cyber crime, even while it grows to gigantic proportions.



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How to Manage Overdraft Reform and Reduce Regulatory Scrutiny
Wednesday, October 20, 2010 (2030 reads)


There have been more fundamental changes affecting retail banking in the last nine months than there have been in the previous 10 years. The changes to Regulation E, the Dodd-Frank financial reform legislation, the new view of fee structures by various regulators, and the general ambiguity of what still may be on the horizon have caused most management teams to freeze with uncertainty.



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Keeping Bank Staff Engaged During ‘Take Flight’ Cycles
Wednesday, October 20, 2010 (1643 reads)


As the economy rebounds, organizations should expect to see an increase in employees “taking flight” for new and different opportunities. This can be especially damaging to banks that are under enormous pressure to deliver and differentiate themselves through superior customer service. In addition, as banks transition branch operating models from a transaction/service orientation to a sales and relationship management orientation, having tenured, experienced employees becomes even more critical.



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