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How to Hire a Chief Risk Officer
Friday, July 06, 2012 (2680 reads)


As the concept of enterprise risk management (ERM) continues to gain traction among regulators and community bankers, more small banks and credit unions are considering the addition of a chief risk officer (CRO), but dreading the expense. The solution is to emphasize effective ERM as a competitive advantage.
All community banks and credit unions already embrace a culture of internal controls and risk assessment.



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Can’t Buy Trust
Friday, July 06, 2012 (4321 reads)


Usually, it isn’t news when a bank puts its ad account up for review. Banks, like all businesses, change messages on a fairly regular basis. But when Bank of America announced that its account was up for review, that was news. In fact, anything BoA and the other “too big to fail banks” do is news.
But is a new ad campaign enough to regain trust?



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Confusing Bank Messages Undermine Customer Trust
Friday, July 06, 2012 (2058 reads)


Confusion in bank messages to their e-banking customers continues to undermine confidence in a bank’s Internet channel, making it easier for competitors to pull customers away or worse, for cyber criminals to pilfer funds.
Let me present an example – the

first three paragraphs of an email I received from custserv@mybank.com at the suspicious hour of 12:57 a.m.:



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New York Community Bancorp A Consistent Lender with a Targeted Niche
Friday, July 06, 2012 (2904 reads)


With roots that go back 153 years, New York Community Bancorp today is the 21st largest bank holding company in the nation, with two bank subsidiaries – New York Community Bank, established in 1859 under the name Queens County Savings Bank, and New York Commercial Bank, established more recently, in 2005.



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Managing Against Critical Drivers Boosts Profits
Friday, July 06, 2012 (1737 reads)


Profit hides a lot of mistakes. But now that the economy has put pressure on all of us to find what works and chuck what doesn’t, it’s time to give credit to the greatest single predictor of profits and growth – your critical drivers.



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The Thousand-Day Nightmare ‘Affirmation’ Makes New York Foreclosure Process the Longest in the Nation
Friday, July 06, 2012 (3712 reads)


A seemingly innocuous rule aimed at curbing robo-signing has backfired, clogging New York state courts with unresolved foreclosure cases and ultimately punishing homeowners stuck in limbo, real estate attorneys contend.



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State Law’s Longer Reach Dodd-Frank Changes Rules on Federal Pre-Emption
Friday, July 06, 2012 (2137 reads)


Financial-institution compliance officers in New York state should prepare for a new level of vigilance to protect their organizations against consumer-protection lawsuits. Two recent decisions by the New York Court of Appeals may be harbingers of a more expansive approach to consumer litigation by New York regulators.



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