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Telephone Banking – The Forgotten Technology?
Monday, June 17, 2013 (1353 reads)


By far one of the most popular customer-facing technologies banks have introduced is Interactive Voice Response (IVR). Customers flocked to this technology, calling over and over to hear a balance or see if a payment had cleared, many calling multiple times per day, even if account balances and other information was not in real-time. The advent of Internet banking may have slowed the usage, but it did not go away. Convenience might be an issue: a customer checking an account balance may find the telephone faster than logging into a website. These systems are simple and easy to use.



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Congress Should Pass the ‘Plan for Prosperity’
Monday, June 17, 2013 (1163 reads)


The Independent Bankers Association of New York State (IBANYS) was in Washington, D.C., in late April to participate in the Washington Policy Summit hosted by the Independent Community Bankers of America (ICBA). Among our top priorities: urging members of the New York Congressional Delegation to support ICBA’s “Plan for Prosperity” regulatory relief package, which IBANYS’ Government Relations Committee has strongly endorsed.



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The Equal-but-Different Merger of Provident and Sterling
Monday, June 17, 2013 (5848 reads)


When you shell out hundreds of millions of dollars to buy out a rival, it’s typically your bank’s name that goes on the signs. But as Provident New York forges ahead with its $344 million deal to buy Sterling Bancorp, it is turning that tradition on its head.
When the final regulatory approvals come through later this year, the newly combined bank will adopt the Sterling name, becoming Sterling National Bank. The Provident name will be the one retired. The unusual name change is emblematic of the team approach the two commercially minded New York banks are taking to their union, which Provident CEO Jack Kopnisky jovially compares to dating and getting married.
The two banks say they are eager to capitalize on each other’s strengths to better compete in an ever more competitive and regulatory challenging market. And the ultimate goal is to further grow and expand in what Kopnisky contends is the best areas for banking in the country, the New York metro market. While it has the greatest level of competition, it also has the greatest population and the greatest wealth.



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More Customer Knowledge Equals Greater Wallet Share
Monday, June 17, 2013 (1076 reads)


How to Use In-Memory Computing to Improve Your Bank’s Performance

How much do you know about your customers? Can you capture every interaction they have with your bank and act on the information?
Imagine a customer who is logged on to your website. She has significant savings. Over the past six months, she’s moved to a higher yield account, ramped up her savings and made fewer purchases on her bank-issued credit card. She’s looking at home mortgage rates on your website right now. She currently rents her apartment. Perhaps she’s even asked colleagues on LinkedIn about buying a first home, or complained to her Facebook friends about a rent increase.



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The Scales Fell from Our Eyes
Monday, June 17, 2013 (1214 reads)


Alan Blinder Addresses the Banking Community

Alan Blinder, author of “After the Music Stopped: — ,” serves at Princeton University as the Gordon S. Rentschler Memorial Professor of Economics and Public Affairs in the Economics Department, and vice chairman of The Observatory Group. He founded Princeton’s Griswold Center for Economic Policy Studies in 1990. In a speech given at Princeton University on March 7, he cited a combination of unrestrained free markets and lax regulatory enforcement as leading to the financial crisis. Regulators “had plenty of authority; they didn’t use it,” which he termed “malign neglect.”



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State’s Oldest Bank Takes Next Step
Monday, June 17, 2013 (1431 reads)


Following record earnings in 2012, Chemung Financial Corporation, parent company of the state’s oldest locally owned and managed community bank, is poised for the next chapter in its long history.



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Kanas Takes on the State of the Industry, and the Future of BankUnited
Monday, June 17, 2013 (1351 reads)


John Kanas was named chairman, president and CEO of BankUnited in May 2009, when he and a group of investors bought the assets and most of the liabilities of the former BankUnited FSB, investing $900 million in the enterprise to make it one of the most well-capitalized financial institutions in the country.
Prior to joining BankUnited, he was chairman, president and CEO of North Fork Bancorporation, the 16th-largest bank holding company in the United States.



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